New operators announced for disability services

The NSW Government has announced the first two new providers, Northcott and House with No Steps, for supported accommodation and respite services across the state. Both providers have a long and proud history of delivering accommodation services to people with disability.

Northcott will cover Murrumbidgee, South Western Sydney and Western Sydney. House with No Steps cover Illawarra Shoalhaven, New England, Northern NSW, Southern NSW and Sydney. The remaining providers for the rest of the State will be announced later.

The Transfer

To support continuity of care and retain an experienced disability workforce, all staff and residents will transfer to the new provider for their area.Transfers are expected to start from October 2017. Details are being finalised and affected residents will be updated as information becomes available. All services will continue to run as normal now and after the transfer.

Selection Process

The selection process was extensive and competitive to find the right providers to deliver these crucial services. Residents and their families, carers or guardians also informed the selection process about what was important when selecting new providers.

Information and Support

FACS will continue to provide affected staff, residents their families and carers with more information leading up to the transfer. Residents, their families and carers can contact Transfer Connect on toll-free 1800 870 789 from Monday to Friday between 9am and 5pm, or email

Transfer Connect is a new service tailored to supporting people through the transfer process, particularly with questions or concerns relating to their own individual situation.

In addition to Transfer Connect, call 1800 379 284 or email for more information. Information is also available at

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