New South Wales Government services

In addition to the supports available under the National Disability Insurance Scheme, many New South Wales Government agencies and departments provide services which people with disability can also access.


NSW Health is working with the National Disability Insurance Agency to ensure that patients, their families and carers in New South Wales can make the most of the opportunities and services available through the NDIS.

The NDIS does not replace mainstream health services delivered by NSW Health. NSW Health will continue to provide emergency and routine treatment  to all New South Wales residents, including those with a disability.

However, the implementation of the NDIS may result in some variations to the way services are delivered in NSW Health services.

NSW Health will assist in referring people to the NDIA for assessment.

Visit the NSW Health website for more information.


Access to appropriate, stable and affordable housing is recognised under the NDIS as an important element in the lives of people with disability.

While the NDIS provides ongoing supports for daily living, it is not a housing provider. In New South Wales, housing assistance is available to eligible people through Housing NSW and a number of community housing organisations.

Social housing providers will continue to be the providers of accommodation for people in need of housing assistance, including appropriate and accessible housing for people with disability, and routine tenancy support.

Under the NDIS, the support that people with disability will receive to help them live independently in the community will include building their capacity to maintain a tenancy and support for behaviour management.

The NDIS will be responsible for home modifications for accessibility in private dwellings and, in some cases, in public and community housing dwellings.

Visit the Housing NSW website for more information.


Transport for NSW is focused on helping people with disability to use mainstream public transport services and ensure that specialist transport services are widely available and safe.

This focus includes providing concessions for people with disability and wheelchair accessible train stations, buses, and taxis.

Transport for NSW is working closely with community transport providers and the taxi industry to make sure they are ready for the NDIS. This on top of agreements already in place with providers of specialist community transport.

An online travel training resource and toolkit is currently being developed to provide an accredited training course to travel trainers across NSW.

Visit the Transport for NSW website for more information.


NSW Education welcomes the introduction of the NDIS as an opportunity to support the wellbeing and participation of children and young people with disability.

Education providers in all schools and across the early childhood education sector are guided by the Disability Standards for Education 2005 in meeting the educational needs of students with disability. This ensures reasonable adjustments are made for students with disability to access education on the same basis as other students. Education providers work with parents and carers in providing adjustments and supporting students with disability.

The NSW Department of Education is working with the NDIA to ensure children and young people, and their families and carers are able to make effective use of services and support provided through the NDIS.

Visit the NSW Department of Education and Communities for more information.


The NDIS provides an opportunity to increase early supports to people in correctional centres, juvenile justice centres, and community-based criminal justice programs. Early intervention will help people with disability reduce or avoid contact with the criminal justice system.

The New South Wales criminal justice system relies on specialist disability services to provide supports for people with disability before, during, and after coming into contact with the justice system.

Successful collaboration between Justice and the NDIS will enable people with disability to fully participate in the police and court processes and successfully take part in intervention and prevention programs.

The Department of Justice NSW provides offenders with disability in custody with the necessary equipment or disability supports that will help them to participate in prison life and access rehabilitation programs.

Currently, before release from prison, Corrective Services staff work with Ageing, Disability and Home Care to plan appropriate supports for an offender when they move into the community. When the NDIS is available, people will be assisted to access the scheme and to plan for supports after prison.

Corrective Services and ADHC also work together to help people with disability in community-based justice programs access supports that will enable them to carry out any orders or conditions and to live a full life in the community.

When the NDIS is available, staff will provide advice and information about the NDIS and may assist the person to access the NDIS.

Visit the Justice NSW website for more information.

 Legal Aid

Legal Aid NSW provides legal services to clients, including people with disability, across New South Wales in most areas of criminal, family and civil law. These services include:

  • free confidential face to face legal advice on most legal issues
  • legal representation for eligible clients, provided through duty services and case grants for ongoing representation
  • family dispute resolution services to parties in a family law dispute
  • free workshops and webinars for the public and community organisations
  • free legal information written in plain English to help people resolve their legal problems
  • specialist services for particular groups in the community.

Legal Aid NSW also runs Law for Community Workers workshops on the NDIS which cover:

  • An overview of the NDIS
  • who is eligible for NDIS assistance and the type of support a person is eligible for
  • appeal rights and challenging decisions of the NDIA
  • where to get legal help.

Visit the Legal Aid NSW for more information.

NSW Civil and Administrative Tribunal (Guardianship Division)

The Guardianship Division is a specialist disability section within the NSW Civil and Administrative Tribunal. The Division conducts hearings to determine applications about adults with a decision-making disability who cannot make their own decisions and who may require a legally-appointed substitute decision maker.

The Guardianship Division considers applications about people who are in New South Wales or who have property or other financial assets in the state.

The Guardianship Act 1987 sets out the limits of its responsibilities and functions and the principles to be applied when making decisions.

Under the NDIS principle of supported decision-making, there may be no need for NCAT to appoint a nominee, guardian or financial manager if:

  • an NDIS plan has been established,
  • a positive relationship with the service provider exists, and
  • services can be obtained informally.

Where a person does not have the capacity to undertake the tasks required by the scheme – such as the management of their own plan – a nominee may be appointed by the NDIA.  The decision to appoint or not to appoint a nominee can be appealed to the Administrative Appeals Tribunal.

Visit the NSW Civil and Administrative Tribunal for more information.