Transfer of New South Wales disability services

To support the successful implementation of the NDIS, all NSW delivered disability support services will transfer to the non-government sector.

Transferring disability services to the non-government sector will give people with disability and their families the greatest choice. The transfer will help support a vibrant and competitive disability services marketplace in NSW: a marketplace where people with disability get not only the best services, but the best outcomes.

Next steps in the transfer process

In mid 2016, non-government providers who are interested in taking on the delivery Specialist Disability Services were invited to submit an Expression of Interest (EOI) for the transfer of NSW disability services.

An EOI is an opportunity for interested parties to provide a formal advice about the services that interest them and importantly, their capability and capacity to deliver those services, as well as an initial plan of how they propose to deliver these services.

On completion of the EOI, some providers were invited to progress to the next stage and submit a binding proposal for a number of these services, including accommodation (five-bedroom or less houses) and respite services group homes, in-home support, rostering support and clinical services such as therapy, case management and behaviour supports.

For some services, like clinical services, responses have been assessed and a successful provider selected. Responses for other services will be assessed later in the year.

When will services start transferring?

The NSW government is developing a plan to determine the best way to transfer services to the non-government sector. All services will be transferred by 30 June 2018 and will start the transfer process with clinical services, group homes, and some specialist supported living services (SSLs).

How have people with disability, their families and carers been involved in the planning for the transfer?

Around 150 discussion forums were held during 2015 and 2016 with more than 1200 people attending and providing feedback.

These forums were a key opportunity for people with disability, their families and carers to be involved directly in the planning process and to guide and shape the principles for the next providers of services.

What was important to people that attended those sessions?

The feedback gathered at these sessions demonstrated a need for a strong set of principles to guide the determination of preferred providers of the disability services. These principles included a proven track record and critical experience, staff capability and management, local presence and knowledge, ways to improve service, and a commitment to communication and family input as well as financial stability.

People with disability who receive supported accommodation, their families or carers can also be involved in the process of selecting a new provider.  Details will be made available as they are finalised.

The NSW Government’s highest priority is to ensure that the transfer to a new provider is carefully planned and managed in a safe and smooth manner for people with disability.

Transfer Support Services

Transfer Connect is a new support service for people with disability, their families or guardians, whose specialist disability accommodation services are transferring from government to non-government providers.  The service is available for people who currently live in FACS operated group homes in NSW and provides an avenue for them to raise questions or concerns about their own situation in the transfer process.

Transfer Connect enables people to access information either by calling a toll free number or meeting face-to-face with a Transfer Connect representative. The service is provided by Mission Australia on behalf of FACS.

More information on when and how to contact Transfer Connect is available in the Transfer Connect Brochure.

Where to go for more information

If your question specifically relates to the transfer of disability support services to the non-government sector, please contact us:

Other resources for you

These Easy Read fact sheets are available to download for the following services: