To support the successful implementation of the NDIS, all NSW delivered disability support services will transfer to the non-government sector.
Transferring disability services to the non-government sector will give people with disability and their families the greatest choice. The transfer will help support a vibrant and competitive disability services marketplace in NSW: a marketplace where people with disability get not only the best services, but the best outcomes.
When are services transferring?
All services will be transferred by 30 June 2018. The process began with the transfer of clinical and allied health services on 28 July 2017. The transfer of supported accommodation, respite and in-home support services started in September 2017.
How have people with disability, their families and carers been involved in the planning for the transfer?
Around 150 discussion forums were held during 2015 and 2016 with more than 1200 people attending and providing feedback.
These forums were a key opportunity for people with disability, their families and carers to be involved directly in the planning process and to guide and shape the principles for the next providers of services.
What was important to people that attended those sessions?
The feedback gathered at these sessions demonstrated a need for a strong set of principles to guide the determination of preferred providers of the disability services. These principles included a proven track record and critical experience, staff capability and management, local presence and knowledge, ways to improve service, and a commitment to communication and family input as well as financial stability.
The NSW Government’s highest priority is to ensure that the transfer to a new provider is carefully planned and managed in a safe and smooth manner for people with disability.
Accommodation and daily living supports under the NDIS
The NSW Government has been providing both Supported Independent Living (SSL) services and Specialist Disability Accommodation (SDA) services to people with disability.
Under the NDIS, it is preferred that SIL and SDA services are delivered by separate providers so that residents have more choice and control over their services and supports.
Transfer Support Services
Transfer Connect is a new support service for people with disability, their families or guardians, whose specialist disability accommodation services are transferring from government to non-government providers. The service is available for people who currently live in FACS operated group homes in NSW and provides an avenue for them to raise questions or concerns about their own situation in the transfer process.
Transfer Connect enables people to access information either by calling a toll free number or meeting face-to-face with a Transfer Connect representative. The service is provided by Mission Australia on behalf of FACS.
More information on when and how to contact Transfer Connect is available in the Transfer Connect Brochure.
Where to go for more information
If your question specifically relates to the transfer of disability support services to the non-government sector, please contact us:
- by phoning our customer support team on 1800 379 284 on Monday to Friday between 8am to 6pm
- by emailing ServiceDeliveryTransfer@facs.nsw.gov.au.
Other resources for you
These fact sheets are available to download: