Getting ready FAQs

How will the NDIS improve supports for people with disability?

The NDIS offers people with disability choice and control over what supports are best for them. The NDIS recognises that every person’s needs and aspirations are unique so a flexible approach is needed to make supports as accessible as possible.

The NDIS offers various types of supports, to people with disability. A range of supports including information and referrals, links to services and activities and individual support plans will be available.

More information on what supports are available under the scheme can be found on the national NDIS website.

What happens to my current supports?

Under the NDIS, you have the opportunity to make your own decisions about what supports you need and who provides them. You can choose to personally manage the funding for your supports rather than having it paid directly to a provider, or choose an intermediary to administer a plan on your behalf.

Your current support arrangements will continue until you move to the NDIS. At that point you can meet with the National Disability Insurance Agency (NDIA) to discuss your ongoing support needs and how these can be met through the NDIS.

What is continuity of support?

No one will be disadvantaged in the move to the NDIS. People who had been receiving state funded specialist disability support, but are not eligible for the NDIS, will maintain the same outcomes they received before the NDIS through arrangements including Information Linkage and Capacity building supports. They will transition to alternative arrangements over time.

Who should I contact in crisis situations?

Following the transition of services to the NDIS, the first point of contact for unplanned or priority access requests from people with disability and their families will be the National Disability Insurance Agency via its website or by calling 1800 800 110.

During the transition period, the New South Wales Government will work closely with the NDIA to ensure that processes and expertise are established to be able to actively respond to these requests.

What is the role of nominees?

Under the NDIS, nominees are appointed to help people with disability who are not able to make their own decisions. The role of the nominee is to help determine the wishes of that person and to make decisions on their behalf that are in their best interests.

The Commonwealth Government has developed Nominees Rules that explain whether a nominee should be appointed, who the nominee should be, the term of appointment, duties, and cancellation and suspension procedures.

Where can I get help in making decisions about my future?

Assistance and support with decision making for people wishing to join the NDIS will be available primarily via the National Disability Insurance Agency.

Support to help people make decisions on your future is available through the National Disability Advocacy Program. This program operates outside of the NDIS, but is designed to promote the rights of people a disability by providing an advocacy service that ensures full and equal enjoyment of all human rights.