NDIS quality and safeguards

The NDIS Quality and Safeguards Commission and NSW Government share responsibility for quality and safeguarding of disability services in NSW.
This factsheet is for people with disability, their families and carers, and people working in disability and mainstream services. It sets out how roles and responsibilities for quality and safeguards are changing.

What are ‘Quality and Safeguards’?

Quality and safeguards are the mechanisms put in place to ensure high quality supports and safe environments. In the NDIS, this means that service providers must meet quality standards set by the NDIS Quality & Safeguards Commission to ensure safety for people with disability, their families and carers, and their staff, in the provision of NDIS funded services. For more information see the Quality and Safeguards fact sheet.

What are the roles and responsibilities of the NDIS Quality and Safeguards Commission and NSW Government?

The NDIS Quality and Safeguards Commission is a new independent Commonwealth body. The NDIS Quality and Safeguards Commission and NSW Government share responsibility for quality and safeguarding of disability services in NSW. This new arrangement began on 1 July 2018, and is set out in the NDIS Quality and Safeguarding Framework.

The NDIS Quality and Safeguards Commission has lead responsibility for most quality and safeguarding functions related to NDIS services purchased using plans. This includes compliance monitoring of NDIS service providers and responding to allegations of abuse and neglect.

NSW Government retains some operational responsibilities relating to Restrictive Practices Authorisation and the NDIS Worker Check for NDIS service providers in NSW.

NSW Government remains responsible for safeguarding people with disability in other situations, including in home or community settings and in services funded by or under the control of NSW Government. Quality and safeguarding arrangements for these settings will not change. The table on the next page sets out how roles and responsibilities for quality and safeguards are changing.

How roles and responsibilities are changing under the NDIS Quality and Safeguards Framework

 

Areas of quality & safeguards

 

Before 1 July 2018

 

After 1 July 2018

Complaints about the NDIA

NDIA or Commonwealth Ombudsman

NDIA or Commonwealth Ombudsman

Complaints about a product or service, including those provided by an NDIS provider

NSW Fair Trading

NSW Fair Trading

Complaints about an NDIS service provider, service or support

NSW Ombudsman

NDIS Quality and Safeguards Commission

Reportable Incidents

Official Community Visitors Scheme

NSW Ombudsman

Policy design and compliance for worker screening

NSW Department of Family and Community Services

NDIS Quality and Safeguards Commission

Policy design and compliance for restrictive practices

Authorisation mechanism for restrictive practices

NSW Department of Family and Community Services

Undertake worker screening

Providers were required to screen workers in line with the Disability Inclusion Act 2014 (NSW)

The NSW Worker Screening Unit will undertake the screening of NDIS workers from 1 July 2019. Until then, transitional arrangements apply.

Quality and Safeguards responsibilities for people with disability accessing NSW government services

NSW Quality and Safeguarding systems

NSW Quality and Safeguarding systems

Abuse and neglect in community settings

NSW Ombudsman

NSW Ombudsman