Referral to the ISR is appropriate when local services are unable to resolve issue(s) that threaten the wellbeing or stability of a person with disability who has complex support needs.
To be eligible for the ISR a person who is the subject of the referral must meet all the following criteria:
Is an NDIS participant (or likely to be eligible)
The NDIA determines NDIS eligibility. ISR will consult with the NDIA, utilise the legislation and use the NDIA Operational Guidelines to determine if a participant is likely to be eligible for the NDIS.
Requires coordination of services (involves more than one mainstream service)
The ISR is focused on facilitating coordination across services and therefore, it is essential the issue to be resolved involves more than one mainstream service.
Local services are unable to resolve the crisis or complex situation
The referring agency should seek to reasonably identify whether existing resources and/or opportunities have been exhausted. The ISR can assist services to identify remaining options.
Their wellbeing and stability in the community is threatened by one or more of the following: crisis, complexity, the changing nature of their support needs or community safety concerns
Complexity may arise due to a person’s needs and circumstances and/or because addressing this complexity requires multiple mainstream and disability services to work closely together.
An important consideration for the ISR is whether the participant is likely to have their safety compromised or pose a significant risk to the safety of others without support. This criterion does not preclude people who are in custody and will be released into the community in the near future.
Consent from the participant or their guardian is required for ISR involvement. This allows the ISR to collect and share a participant’s information and work with local services to support them. An Easy English brochure can help assist referrers in explaining the ISR process to a person with an intellectual disability.
Referrals must be made through nominated Agency Leads using the ISR referral form and consent form. Completed forms should be emailed to MOH-IntegratedServiceResponse@health.nsw.gov.au.